Return, Refund, and Cancellation Policy

Effective Date: 01 January 2025

At Dhiginina Uniforms and Corporate Clothing CC, we take pride in the quality and workmanship of our products. To ensure customer satisfaction, we have outlined our Return, Refund, and Cancellation Policy below.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 2 days of delivery and it should be wrongly supplied at the fault of our staff
• Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Custom-made or embroidered items cannot be returned unless faulty or incorrectly supplied at the fault of our staff
• Customers must provide proof of purchase (invoice or receipt).

How to return an item:

• Contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. to initiate a return.
• You will be given a return reference number and instructions.
• Return shipping is at the customer’s expense unless the item is defective or incorrectly supplied.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed within 7 business days via the original payment method.
• No refunds will be given for custom-made garments unless the error is on our side (e.g. wrong color, incorrect logo, size mismatch based on order).
• Shipping charges are non-refundable unless the return is due to our error.

3. Cancellations

You may cancel your order under the following conditions:

• For ready-made items, cancellation is allowed within 24 hours of placing the order.
• For custom-made or bulk orders, cancellations must be made within 48 hours of order confirmation. After this, production may have already started, and the order may not be cancelled or refunded.
• Cancellation requests must be made in writing via This email address is being protected from spambots. You need JavaScript enabled to view it..

If your order has already been processed or dispatched, cancellation will not be possible.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 24 hours of receiving the order.
• Provide photos and a description of the issue.
• We will repair, replace the item at no additional cost to you. No refund for such cases.

5. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Phone: +264 81 664 5724
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Alternatively, visit our production house in Ondangwa

Dhiginina Uniforms and Corporate Clothing CC reserves the right to amend this policy at any time without prior notice. The version published on our website will always be the most current.