Privacy Policy
Effective Date: 29 August 2025
Dhiginina Uniforms and Corporate Clothing CC, we are committed to protecting the privacy and personal information of our customers, suppliers, and partners. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us in person, through our website, or via other communication channels.
1. Information We Collect
We may collect the following types of personal information:
- Identity and Contact Information: Full name, company name, phone number, email address, and physical/delivery address.
- Order Details: Product preferences, sizes, quantities, and customization requirements.
- Payment Information: Banking details or proof of payment only where necessary and securely handled.
- Communication Records: Emails, messages, and notes related to your queries or orders.
- Website Data (if applicable): IP address, browser type, device information, and browsing behaviour on our site.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders
- To communicate regarding quotes, orders, and deliveries
- To send invoices and process payments
- To respond to customer service queries
- To improve our products and services
- To send updates, promotions, or newsletters (only with your consent)
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service providers or subcontractors who help us deliver our services (e.g. courier companies)
- Legal or regulatory authorities when required by law
- IT service providers who manage our systems and website
4. Data Storage and Protection
- We store your information securely using password-protected systems and physical safeguards.
- Only authorized staff have access to personal information.
- We retain personal data only as long as necessary for business or legal purposes.
- Where applicable, we comply with the Protection of Personal Information Act (POPIA) and related privacy laws in Namibia.
5. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority if you believe your data has been misused
6. Marketing and Communication
We may send occasional emails about special offers, new products, or company news. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
7. Cookies and Website Usage (if applicable)
If you visit our website, we may use cookies to:
- Improve your browsing experience
- Analyse traffic and user behaviour
- Remember your preferences for future visits
You can manage cookie settings via your browser at any time.
8. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available at our office or on our website. We encourage you to review it from time to time.
